Well be requesting feedback through an email survey at the time of move-in, move-out and after interactions you may have with our team members, so please share your thoughts with us and take the surveys. Weve compiled a list many of those resources here. You should hear back from us within two business days. After paying the convenience fee, youll be able to view our homes. This arrangement is reflected on your credit report as you successfully pay back the borrowed money and satisfying your loan. Firsthomekey's Ma'am Shay was the very first agent who accommodated about my inquiries and desire to find a new place. Yes, but we only offer leases that start on a weekday. We do not fix and flip the homes we purchase. How does billing for utilities work and what is Conservice? When you move in, utilities will already be on and in the name of Progress Residential. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. This may take up to 30 additional days to process, depending on the HOA, so please plan accordingly and contact us for more information. Well review some documents and photos of the interior and exterior of the home, so, being able to open these documents on our call will be helpful. Are there required disclosures that need to be given to tenants? Some homes are listed as Coming Soon, what does that mean? What are my maintenance responsibilities? You're not so typical, and neither are we. If youre unable to access a computer for e-signature, please notify your application coordinator at the time of application so we can figure out how to best accommodate you. A background screening will be completed on all applicants to verify credit worthiness. When there is more than one applicant and/or guarantor in the applicant group for a home, the group will receive a single rental score based on the groups combined credit and rental history. I rented a washer/dryer through Appliance Warehouse and Im experiencing issues, who should I contact? After that 6 months has passed, please email [emailprotected]. If the maintenance is for something that falls under our responsibility, there will not be a maintenance service fee. All current lease holders and roommates being released must sign the roommate release form which will be provided to you. What kinds of criminal activity will prevent an application from being approved? If the answer is yes, our team members will assess the situation and determine how to proceed while taking precautionary measures to avoid exposure to COVID-19. Partial payments are not accepted after the 8thof the month. Are There Limits on Rental Application Fees in New York? Simply enter your bank account and routing number and your rent will be paid on time, every time. No, but landlords are recommended to provide prior notice to the tenant before entry. All other requirements of the applicant identity policy have been met; 2. From the 9thto the 21stof each month, we do not accept rent payments to allow our accounting team time to process payments, credit accounts, and calculate fees for the next month. Subscribers can pay a one-time fee to report up to two years of previous rent payments at their current property. A quarterly collection of announcements, tips, and info delivered All applicant's credit history enters a scoring model to determine a SafeRent Score[1] for each application. The Customer service team sucks and they block your phone numbers. After you submit your lease application, all adult applicants receive an invitation to this process via email fromPayscore with a link to guide you through your income verification. The guarantor must complete a separate Lease Application and pay a Lease Application Fee. Residents who choose not to carry this insurance will be charged a monthly exemption fee of $14.95, which does not provide any insurance coverage for you or your property. Can I opt out of the HVAC air filter program? How do I release a roommate from my Lease? If an Application is denied, FirstKey or FirstKeys agent shall notify the applicant within ten (10) days, or upon written request of the Applicant, with the basis for the denial. When Does a Landlord Have to Return a Security Deposit in New York? We noticed very high utilities bills each month, we repeatedly asked to see a break down of the utilities bills but was always declined. Progress Residential has eliminated the hassle of HVAC filters with our quarterly air filter subscription service. Use your bank account (ACH), Renting a washer and dryer can be a great alternative to purchasing for your rental home. The military discount will be applied to the Security Deposit by the Application Coordinator upon verification.. What do I need to know about moving out of a Progress home? To learn more about this service, please click here. What Tenant Screening Reports Are Allowed in New York? Conservice requires a monthly service fee of $9.99 and a one-time account enrollment fee of $25.00. In addition to the Application Fee, Lease Admin Fee, your Security Deposit*, and any other costs must be paid by ACH transfer or credit card** through our online system. All other application transfers will require you to reapply, cancelling the current application and forfeiting the holding fee. Set up auto-pay for even more convenience and dont worry about having to remember to pay rent! What Is Considered Retaliation in New York? If you have a irrigation system, ensure it works properly to meet the landscaping requirements of the HOA. Please remember, you are still responsible for paying rent according to the terms of your lease agreement, however, we would love to work with you to return your account to good standing if possible. Click Start Application. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. FirstKey pays all HOA dues but if you choose a home located in an HOA, you are responsible for ensuring compliance with all HOA rules and regulations. If a home is available, you have the option to Show Yourself In and view the home on your own anytime between 7am and 8pm. Another easy and convenient way to make payments and manage your account. Criminal histories presented through applicant screening reports pertaining to weapons, drugs, violence, or any other act that poses a threat to household, neighborhood, vendors, FirstKey employees, or the physical property itself, may result in a denial. A guarantor will not overcome criminal, civil court or rental judgment. Make payments in cash at participating retailers (including many Kroger and Walmart locations). Can I transfer from one Progress Residential home to another? Find top employees, contact details and business statistics at RocketReach. residents to provide service, support, and Learn more about Progress Residential and how we make it easy to find, lease, and love renting a house. The entire process is completed online using e-signatures. Any falsification, fabrication, or untruthful answers and supporting documentation shall result in an automatic denial; Applicants are required, unless otherwise noted, to pay a $55.00 non-refundable application fee to authorize a background check and additional qualification processes; Properties may not be held off the market for greater than fourteen (14) days, unless a FirstKey representative approves an extension; Upon Applicant approval, Leases are required to be signed within 24 hours of generation. When Can a Tenant Withhold Rent in New York? As part of the identity verification process, all applicants must present valid government issued photo identification. If you view the home within 24 hours and decide the homes not for you, you can cancel, and your holding fee will be refunded. Youll need to contact a locksmith. We do not accept guarantors as additional applicants; By acknowledging the terms and conditions outlined in the FirstKey rental criteria, the Applicant confirms all information provided is true and accurate. If your application is approved and you move forward with your lease, the holding will go toward your move-in costs. Unfortunately, rental scams happen all the time. Any outstanding debt or judgment owed to any prior landlord may result in a denial. Non-US citizens applying to a home may be required to present information acknowledging the individuals right to live in the United States through the duration of the lease term; and. We take great care of them because we know our theyll be a place for people and families to call home. Please reach us at 833.PRG.RESS or at [emailprotected]. In New York City, tenants have many rights relating to the safety and quality of their housing. Listed features may not be accurate; confirm details with a leasing representative. Please note: each credit card payment requires a $35 convenience fee. All adults, 18 years of age, or considered an adult under state law, are required to complete an application in its entirety; All occupants applying for the property must reside in the property. It doesnt get any easier than that. If youre experiencing issues with a washer or dryer that youve leased through Appliance Warehouse, please contact Appliance Warehouse at 800.693.4343 or APPLIANCEWHSE.COM, or through the Appliance Warehouse mobile app. If you violate a HOA rule, then you will be asked to resolve it and if not, FirstKey will fix the problem, but you will be required to reimburse FirstKey for any costs and associated fines with the HOA violation. Any application that provides falsified or incorrect information may be subject to automatic disqualification. In a way, your property management company is loaning you the total money of your lease agreement with the agreement that you live there and you pay them back at the beginning of every month. What should I do if Im locked out of the house? When will I receive my Security Deposit back? Move-in costs vary depending on the home you chooseand the specifics of your application. Hi *******, We have received your complaint and appreciate the opportunity to work on this with you. Please click here to learn more about our policies regarding pets. For residents who would like to actively build their credit, weve teamed up with RentTrack to report positive rental payments to the three major credit bureaus. Please Note: Move-in Orientations can only be done with an adult who is listed on the lease. An administrative fee will apply. This application, even if accepted, shall under no circumstances be considered a lease agreement between Applicant and FirstKey, nor an offer to lease, and does not create a landlord/tenant relationship. Any incomplete or inaccurate information in the application may result in cancellation of your application, expiration of specials and pricing, and forfeiture of monies paid including application and holding fees. You will then receive a confirmation message on your mobile phone. During the walkthrough, well go over important move-out details, answer any questions, and help identify anything that might need attention prior to the final move out. Learn more about the program here. What should I do in the event of a hurricane or severe weather? Our utilities were in thier name and use a third party to pay for them. When Can a Tenant Abandon a Rental Unit in New York? Laws protect tenants from harassment and discrimination. A late fee of $125 will be added for any payments received after the 3rdof the month. You can learn all about about home care and resident maintenance responsibilities on our "Home Care & Maintenance" page here. Esusus email address is [emailprotected]. Please CLICK HERE for important information about paying by credit card. The consumer credit report may include payment history, bankruptcies, number and type of accounts, collection activity, outstanding debt and credit inquiries. How do I gain access to my HOA amenities? No more than four (4) vehicles are permitted on the Premises. Please review the property list page for additional details to help you estimate what your costs will be before applying. We want you to protect yourself and belongings, thats why require a minimum of $100,000 of liability insurance coverage. No. Were continuing to expand, making progress every day. When Can a Security Deposit Be Withheld in New York? Is Progress Residential waiving late fees? Esusu stores your data in encrypted format on servers maintained by Amazon Web Services. Applicants are required to pay a non-refundable pet fee of $300, per each pet; and where applicable, monthly pet rent of $30 per pet in the home. Can I make changes to my application after Ive submitted it? Are there fees in addition to the monthly rent? The guarantor will be required to sign a guaranty. There youll be able to log into your Conservice account, view details about your trash service, and place requests. The complaint implies challenges with your rent payments. My Progress Residential home uses a septic system, is there a fee? Learn more about them here: https://esusurent.com/renters/. 2021 RentTrack, Inc. All Rights Reserved. If youre searching for a rental home, please watch out for scams and report any rental fraud. Please click here to learn more about our Home-to-Home Transfer program. Additionally, your security deposit must be paid by ACH transfer or credit card. This maintenance cost is not part of the monthly rental amount and is charged to you as a separate line item on your account. Any applicant that appears on an OFAC list is subject to automatic denial. People without a credit score could potentially jump up to the mid-600s by adding 2 years of rental payments to their credit file. Yes. Rest assured that even if the rent increases on your home, it is fairly-priced and likely even slightly below full market value. A maintenance emergency is one that is dangerous, threatens the habitability of the home, or could cause damage to the property. You can find more information on severe weather here. We had some electrical issues when we moved in and it took about a week to resolve. You may apply online for Coming Soon homes. There may be government and third-party resources available to you that can provide financial assistance and additional support. What if my roommate wants to take over the lease? Ive been impacted by COVID-19/coronavirus and Im having trouble paying my rent. For more information about this fee and about septic systems, please click here. We verify identity through a simple and secure process. Once you sign the lease agreement youll have the option to make a payment in the online portal, but the specific amounts will not be known until after weve documented and processed all the information and details of your move-in our system. Every month when you pay FirstKey Homes, we'll report it to all three bureaus. We moved in on the 1st of Feb and still to this day, no contact back. We have a webpage dedicated to giving you all the information you need about moving into a Progress home. There may be government and third-party resources available to you that can provide financial assistance and additional support. Set up auto-pay for even more convenience No lease shall exist between an Applicant and FirstKey unless and until the parties enter a fully executed Lease Agreement conditioned on the Applicant paying all required fees, security deposits, and rent. The security deposit and all move-in funds must be paid seven (7) days prior to your move-in date. Am I able to transfer my application to another Progress Residential home? Living with mold in the house and they won't even bother fixing it or giving a discount on the rent. We take care of Initial Complaint. Were very sorry thats the case. Once youve submitted an application, it will be screened using SafeRent, a third-party vendor and you can usually expect to receive a decision within 72 hours. If I am removed from the program, how do I opt back in? *If you are a new resident who is an active duty member of the U.S. Military, you may be eligible for a discount on your move-in costs. Do you have homes in Homeowners Associations (HOAs)? Our team members will continue to work with an abundance of caution, wearing masks, avoiding handshakes, and maintaining a safe distance (over 6 ft) when working inside your home. Please click here to learn more about our Home-to-Home Transfer program. Even for now there is no available rental place, her patience and understanding in assisting me was absolutely commendable. Standard Limit/Maximum Amount - 1 month's rent. Each person who is 18 or older will need to submit a separate Lease Application and Lease Application Fee. Additional monthly fees could include: Please review the property listing page thoroughly to help you estimate what your total rental costs will be before applying. Click here for more information on the app. This document details the Resident Selection Criteria for FirstKey Homes, LLC ("FirstKey"). Can I have multiple applicants on my Lease Application? Youll be required to move electricity (and any bundled utilities) to your name after you move in. repairs will be taken care of. From late rent: how likely to policy direction, first key homes late rent policy? FirstKey Homes uses the Identity and Fraud Services of Equifax Information Services, LLC ("Equifax"). Receiving feedback from you through surveys is the best way for us to identify problems and ways we can get better. Report past payments on your current lease as far back as 24 months for a one-time fee. An Office of Foreign Assets Control (OFAC) search is completed for each Applicant. Were proud to be a part of these communities. Co-applicant has provided a valid SSN/TIN. Please understand, due to the high number of requests, it may take up to two business days for us to respond. Impacted by COVID-19/coronavirus and Im having trouble paying my rent and satisfying your loan Lease... 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