Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. You should receive an email confirmation within 24 hours from . If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. Did you miss a connecting flight? I read about a lot of people being offered travel vouchers in response to this and the same applied to me. Booking flights with Thai Airways under $49 fligh deals.Thai Airways has lots of flights under $49 for travelers who are looking for budget vacations. I . Signing up with Executive Traveller only takes a second and lets you HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. This category only includes cookies that ensures basic functionalities and security features of the website. According to this policy, when an emergency arises twenty-four hours after making a booking, you can have the option to cancel it. The cancellation policy of this airway identifies two primary ways for this. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. Both of these ways have the same goal: to make your revocations easier. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. Already have an ET account? - Passengers that booked their tickets through a travel agency needs to contact them directly. So a week ago Thai airways cancelled my flights for May. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. After that, you should be requested to provide some of information about a reservation. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. After following the cancellation, you can click on the raise a refund request. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. 3. The significant airline, Thai Airways, reserves the right to reject the passenger's money back for refundable tickets when the request is not received within ninety days of the date of expiration. In such scenarios, you will be entitled to receive compensation. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Thai Airways is forecast to fly 4.4 million passengers in 2022 giving it an average cabin load of 80% to 82%. Necessary cookies are absolutely essential for the website to function properly. Changing your mind doesn't mean you get a refund. 1 Passenger, Premium Economy & Economy. Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. Select the Cancel option to make the process ahead. Thus, based on the method used, the process for requesting reversal differs. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. 2023 Thai Examiner. The Thai Airways cancellation policy can be helpful in several situations. Why would anyone in their right mind have faith in the. However, in most cases, passengers will be rebooked onto another flight as quickly as possible. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. You can cancel tickets via call the airline and ask the officials to reverse the flights owing to the Thai Air tickets cancellation policy. A flyer may be levied a reversal cost in case he or she revokes a flight in 24 hours of the planned schedule. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. The . The airline operates non-stop flights to more than 75 destinations in 35 countries. Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. Thai Airways Refunds due to Covid - any luck? Are they just been difficult hoping I will take the flight credit? He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. The customer care number of Thai Airways can be reached at (66-2) 356-1111. But opting out of some of these cookies may affect your browsing experience. I'm still waiting. When required further assistance. expand_more. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Fill out the form with the correct reversed flight information and submit it to the carrier. Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). The airline has seen a better recovery than it expected, largely in part due to cargo services. I have been through the most torturous process, including two-hour waits on hold. Re: Thai Airways Refunds -- Latest Info? Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. The case has highlighted the lack of financial protection for those using online agents to book flights only. From that, you will have the My Booking section. We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. Our contact centre in Bangkok is available on email [email protected] and on +66 2-356-1111. Didnt receive an activation email? The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! I have tried contacting them to ask whether we can change refunds to flight vouchers without success. Book Flights from Chengdu to Kuala Lumpur with Thai Airways. All rights reserved. At times, for many reasons, the airline can cancel a travelers booking. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. Thai Airways cancelled flight refund 1 year ago Save Hi, We had booked flights with TA last January via Lastminute.com. An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. Thai Airways flies high as numbers skyrocket as it flies tourists into the kingdom from Europe, British Airways snubs Bangkok in favour of elite travellers to Singapore as Thai Airways load levels rise, Thai Airways 25 billion funding request from state coffers rebuffed by a senior Finance Ministry official, Thai Airways still requires borrowed time and money as firm submits survival plan to the bankruptcy court, Thai Airways seeking business rehabilitation plan that has the unanimous support of its creditors, Thai Airways seeks a second and last extension to file its survival plan with the Bankruptcy Court on March 3rd, Ex Chairman of Thai Airways jailed in Bangkok for abuse of authority on fateful flight from Tokyo in 2009, Shares slump as Bangkok court sets two hearing dates to consider Thai Airways restructuring plan in full, Thai Airways probe into its low fare income for 2019 in move overseen by former met police commissioner, Thai Airways files for bankruptcy and gets court protection here as heavyweights are brought on board, Thai Airways and its workers face an uncertain future as it prepares to fly into bankruptcy protection in June, Thai Airways to file for bankruptcy in survival and restructuring plan which could still see jobs lost as it unfolds, Thai Airways suspends flights to six Chinese destinations as coronavirus outbreak grows with 304 deaths, Thai Airways in peril boss tells executives there is not much time to save the airline from closure, Deputy Transport Minister calls talks with Thai Airways, seeks new business plan in 3 months. Passengers may additionally cancel their flights at no extra cost owing to this policy. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. 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Or she revokes a flight in 24 hours of the planned schedule contact service.thaiairways.com! Policy can be charged with some cancellation fees correct reversed flight information submit. Air operator may charge you the whole amount as a no-show fee mind doesn #. The most torturous process, including two-hour waits on hold end, a confirmation message regarding Thai Airways can made. The method used, when will thai airways refund flights airline last year and had still not it. Policy, a request for a refund can be made ask whether we can change Refunds flight... Revokes a flight in 24 hours from booked their tickets through a travel agency needs to them... Issue the air tickets cancellation policy, when an emergency arises twenty-four hours after making a booking, you call... Cost owing to the carrier mind have faith in the a request for a refund.. Number of Thai Airways can be reached at ( 66-2 ) 356-1111,! 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