Data Warehousing , CRM Improve cost efficiency, PLASTIC MONEY Small changes lead to large improvement 271038 FORE School of Management, New Delhi (4) STANDERDIZE :- Information Technology plays the vital role in the each and every Modern Phase:This is the phase of New Generation tech-savvy banks. Players are becoming increasingly customer - centric in their To make sure that all the daily confidential processes are duly met, placing these facilities becomes a very thoughtful function in itself, and HDFC has overcome these challenges by placing its operational premises at some of the most easily accessible locations across cities and towns, that are made available to its large number of account holders at strategically planned branches. SBI and its The HDFC bank provides various financial products and services to their customers. Benjamin Frank Group Head - Wholesale Credit, Country Head - Wholesale Banking Operations Remove Required Express Computer It is headquartered in Mumbai, India. CHAPTER-6 DATA ANALYSIS AND INTERPRETATION DATA ANALYSIS AND INTERPRETATION Age -717552190750Response No. It offers liquidity for the borrowers both on short and long-term basis based on their need. The bank was incorporated on 30th August 1994 in the name of HDFC Bank, Limited, with its registered office in Mumbai commenced operations as a Scheduled, Commercial Bank on 16th January 1995. Weakness: Workforce HDFC is among the top private bank in India, it could however increase its brand value by using proper advertising tools to increase its brand value and create more brand awareness. competition from their rivals. Personal loan Lockers Insurance In addition to being listed on the major Indian stock exchanges, 10% feel they rarely get prompt service. Yes No Maybe Do you services of other alternate banks? The main objective of my research project was to find out the satisfaction level of HDFC Bank customers and also to collect their feedback regarding the bank. -693420-434340 Summer Internship Project Report On 'Customer Satisfaction in HDFC Bank' Submitted in Partial Fulfillment of PGDM- Batch 2017-19 Under the guidance of - Faculty Guide: Submitted by: Prof.Anindita Sharma Suguna Soumya Associate Professor Roll No: 2017046 JSB, Ghaziabad Industry Guide: Sanjay Kumar Saini Branch Manager HDFC Bank Cha. And balanced between these two things 8% have experienced problems 5-10 times. Projectsformba.blogspot.com, SWOT ANALYSIS strategy focusing on quality and not on quantity and delivering Also accorded their consent to issue equity shares and/or warrants The bank anticipates storage costs to come down, and bulk purchases would be economical. vehicles finance Response No. goldsmiths paid them to deposit their gold and silver. A bank may be defined as an institution that accepts deposits, makes loans, pays checks, and provides financial services. of respondents % of respondents Strongly disagree 13 26% Disagree 8 36% Neutral 11 22% Agree 4 8% Strongly agree 4 8% Interpretation: 36% of respondents disagree that the process of depositing and withdrawing money in HDFC Bank is complex. of its shares has a positive impact on its performance and employee It could try to come up with services for all the income groups. These institutions are run to make a profit and owned by a group of individuals. Informal structured interviews are conducted with branch managers and academicians to formulate a banking service quality model. The wholesale banking Segment provides loans, non-fund facilities, and transaction services to large Corporate, emerging corporate, small and medium enterprise, supply chain, Public sector undertaking, central and state government departments, and Institutional customers. Currently, banking in India is generally fairly mature in terms of supply, product range and reach-even though reach in rural India still remains a challenge for the private sector and foreign banks. We can see that the how technology gives the best results in the It focuses on defining a new status and standard of HDFC was ideally positioned to promote a bank in the Indian Since its inception in 1977, the Corporation has, maintained a consistent and healthy growth in its operations to remain the market leader in. Strength: HDFC BANK earned, Projectsformba.blogspot.com project. Non- scheduled banks are those which are not included in the second schedule of the RBI Act, 1934. INSIDE HDFC BANK Competitive advantage ofHDFC Bank Brand visibility: Reaching out to nook & corner of the country has helped the brand in increasing its visibility in the market is not only metro or urban but also in the suburban centers. Limited with HDFC Bank Limited. Banks are financial intermediaries that safeguard, transfer, exchange, and lend money and like other businesses that must earn a profit to survive. Retailers We sale our product to wholesalers and Retailers faculty. Spic-n-Span focuses on regular clearing and self SUMMER INTERNSHIP PROJECT REPORT. The history of banking could be said to have started. Customer segments (retail & wholesale) account for NRI SERVICES get the benefit of same day payment. In responsiveness parameter Indian banks are inferior to foreign banks. transaction of the business. HDFC has good reputation in terms of maintaining corporate salary accounts HDFC bank has improved its bad debtsportfolioand the recovery of bad debts are high when compared to government banks HDFC has very good opportunities in abroad Greater scope for acquisitions and strategic alliances due to strong financial position Threats HDFCs nonperforming assets (NPA) increased from 0.18 % to 0.20%. CONCLUSION At the end I would like to conclude that there is a lot of stiff competition among the private banks in India. focus on training its employees on a continuing basis, both on the job 4. Do you agree that the process of depositing and withdrawing money from HDFC Bank is complex? workplace has given a huge rise in savings deposits from the above point it The combined entity would have a nationwide network of 1167 Almost 74% of customers get always or often get prompt service whenever they visit the bank branch ? 0 feature 0% locate this document convenient (0 votes) 4K views. P S O Strategies W O Strategies aquired the Japanese technique for smooth running of work and SUMMER INTERNSHIP PROJECT REPORT On "DIGITALIZATION IN BANK'' (DIGITALISATION IMPROVED THE BANKING SERVICES WITH SPECIAL REFERENCE TO HDFC BANK) Towards partial fulfillment of Master of Business Administration (MBA) United institute of management, Allahabad SUBMITED TO: SUBMITED BY: DR ANAM AKHTAR EKTA GUPTA MBA 3rd SEM 1701170045 Manager,Robertsganj) who allowed me to take training at HDFC BANK. investment. The primary data for the project report was obtained from the questionnaire and the secondary data was collected from various websites, books and articles published in newspapers. benefits COMPANY PROFILE 1 Mrs. Shyamala Gopinath Part Time Non- Executive Chairperson andIndependent Director, 3 Mr. Umesh ChandraSarangi Independent Director, 5 Mr. Srikanth Nadhamuni Non-Executive Director, 6 Mr. Sanjiv Sachar Additional Independent Director, 7 Mr. Sandeep Parekh Additional Independent Director, 8 Mr. MD Ranganath Additional Independent Director, 10 Mr. Kaizad Bharucha Executive Director, Aditya Puri Managing Director Corporate Best 'Corporate Best Bank' Award Services Non Funded Clearing Sub- Associates In aresearch paper, themethodologysection allows the reader to critically evaluate astudysoverall validity and reliability RESEARCH DESIGN Aresearch designis a systematic approach that a researcher uses to conduct a scientific study. American Express Objective :- A place for everything and everything in its place. After having new entrants threat, ICICI Bank should come up with Banks. Prepaid Card Prepaid Refill InstaAlert standards developed under S-4. Credit Card NetSafe NetBanking RECENT DEVELOPMENT According to C. N. Ram the banks storage requirement is growing at a rate of four to five percent every month. The questionnaire has been designed in such a manner that the consumers satisfaction level can be measured and consumer can enter his responses easily. It provides reasonable loans at maximum repayment tenure and at par interest rates to both old and new customers. Business Profession Service Student Other What is your annual income? In the HDFC BANK each department has their different color coding Sweden. Economy and also the tremendous growth of the Indian The report gives an overview of the company profile, banking industry, literature review on customer satisfaction and customer satisfaction towards HDFC bank. New private sector banks to withstand the competition from Furthermore, the banks services are deliverednot only through ATMs or branches, but also through an excellent net banking service, phone banking, mobile banking and SMS banking. PRODUCT AND CUSTOMER SEGMENTS HDFC Bank offers a wide range of commercial and transactional banking services and treasury products to wholesale and retail customers. HDFC BANK, CITI BANK, YES BANK etc. Societies, Traded as BSE : 500180 One of the finding of the study is that the ATM facility is contributed relatively maximum to the ultimate satisfaction. of respondents % of respondents Less than 2 lakh 7 14% Between 2-5 Lakh 12 24% Between 5-8 Lakh 21 42% Above 8 lakh 10 20% Interpretation: Majority of HDFC Bank customers are from the annual income group 5-8 Lakh. Trusts support and inspiration needed to prepare this report. My project focus was on acquiring new potential corporate customers by, various investment opportunities offered by HDFC Bank and through their loan charge details with, financials. responsible staff but it still lacks behind its counterparts like HSBC, In the present world, India is preferred one of the best places for industries and gives the optimum return from the limited resources. and credit costs. A Threat: Increased Competition Threat: Entry of many Foreign Right strategy for the Some gaps in range for Health Care It helps to manage all the financial transactions between different parties. I present my sincere thanks to my industry mentor Mr.Sanjay Kumar Saini, who provided me with a wonderful opportunity to do my summer internship project at HDFC Bank. O Strength: Large Capital base. Retail Banking Services The objective of the Retail Bank is to provide its target market customers a full range of financial products and banking services, giving the customer a onestop window for all his/her banking requirements. 1 Work Station (1) Strategy: Outsource Customer Response No. Response No. financial sector. transaction. approach, which has resulted in innovative methods of offering new These hubs then connect to the central site (data center) using a combination of 2 Mbps and 64 Kbps pipes, depending on the total volume of the transactions that pass through. attention on mergers and acquisitions to take advantage of It focus on eliminating unnecessary items from the work place. Bank expects to further expand the branch network by around 150 It safeguards the savings of the public and gives loans and advances. The Banker Global Sectoral growth is BCG (Growth Share) Matrix ofHDFC Bank- Its Retail Banking Vertical stood with Retail Advances at? Projectsformba.blogspot.com, HDFC BANK PRODUCT AND CUSTOMER 06, 2011 78 likes 43,321 views Business sector in India. Segmentation, targeting, positioningin ofHDFC Bank HDFC has segmented the customers on the basis of income group like formulating the structure of Classic, preferred and imperial and also using customer financial needs to segment the market like those of in need of general banking services (Retail & corporate banking) and those customers who are HNIs and are in need on investment advisory services. 8% agree with the statement and 8% strongly agree with the statement 12. Promoted in 1995, Projectsformba.blogspot.com amalgamation of Centurion Bank of Punjab Ltd. with HDFC Bank Projectsformba.blogspot.com, HUMAN RESOURCES Commercial banks also act as moneylenders, by way of installment loans and overdrafts. In addition, bank facilitates its services through various alternate delivery channels such as like mobile banking, net-banking, SMS banking, phone banking, ATMs etc. Private Banking Loans Against Deposits The study selected 50 customers via, quota sampling method from five branches of 42 banks operating in the Tiruchirappalli city. Ernst & Young Best Bank Award in the Private Sector category Merger with Centurion Bank of Punjab Limited Sr No Name of the Students Title of Project Industry; 1: Pratik Raosaheb Adke: To Study of Financial Planing of Individual Tax Payers: Shinde kadam and associates. SERVQUAL is used and sample size was 800 customers. In terms of a banking, its product are its services, like net banking and ATM,and being a major bank, HDFC has planned its products in proportion with the ever increasing customersneeds, demands and expectations. UNDER THE GUIDANCE OF accepting money. Brings in concept of ownership. Commodities The Application products INTRODUCTION TO BANKING A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities, either directly by loaning or indirectly through capital markets. Always Often Sometimes Rarely Never Are you able to use banking services online? Customers. It brings in self- discipline and Aditya Pur i SunnyPapers is a great database of free paper samples. These are the major earning Threat: Financial Services Every one has to participate. Both the parties get benefit from it . HISTORY OF BANKING IN INDIA According to the Banking Companies Act of 1949, Banking is defined as, accepting for the purpose of lending or investment of deposit money from the public, repayable on demand or otherwise and withdrawable by cheque draft, order or otherwise. focus on product, Projectsformba.blogspot.com All samples were added by students. 16. It segregate items as per require and wanted. Portfolio Investment Gold Credit Card It is a part of Kaizen and also included in the system of the Five Publications have recognized the bank for its performance and Citied 228 316 327 The Bank has Market Capitalization of $ 57.4 billion as of May 2017.
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