synology warranty check

Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. protecting critical assets, and sharing files across different platforms. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". there is not a way to check the warranty. Timing Please create a password for your Synology Account first. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. 3.4.2 Extended Warranty Plus Service. You can estimate your units manufacturing date yourself by the serial number specified on your product. Enjoy our services! If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Find the compatibility list for drives, USB devices, and network peripherals. Find the add-on packages available in Package Center. 2 Follow step 1 of the Install Drives section to open the case. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. 5 We also suggest performance improvements, such as increasing RAM and caching, etc. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. friend has an older (larger) unit ; cannot find her receipt. Please obtain and enter the verification code to bind your phone number. Discontinued: The product is no longer manufactured. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. For more details, please visit LIMITED PRODUCT WARRANTY. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Do I need to register my product for warranty? Copyright 2023 Synology Inc. All rights reserved. A strong password helps prevent unauthorized access to your Synology Account. The fan will come off when the power cord is unplugged. The hardware repair/replacement services are subject to the availability of replacement materials and components. 3 Loosen the screws that secure the fan on the back cover as shown below. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Check Standard Warranty. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Exten. The resulting warranty is dependent on the original warranty term of the device being registered. Purchasing an extension can stretch . Extended Warranty Plus provides a seamless support process. 3.4 Return. Opposite Palm Beach Hotel Your phone number was verified successfully. ), their current status, and their expiration date. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. 3.1 Limited Warranty. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. itsakc Aug 22 2011 edited Aug 22 2011. 3.2 Exclusions. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Discontinued: The product is no longer manufactured. Find the add-on packages available in Package Center. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Added on Aug 22 2011. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. No, your warranty continues from the original date of purchase. Please help. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. For more details, please visit LIMITED PRODUCT WARRANTY. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. 2 Year Warranty: Means 2 Year straight replacement. How to I check if it is still under warranty? In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Just check the logs of the Synology NAS. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. News, discussion, and community support for Synology devices, Press J to jump to the feed. Copyright 2022-2023 Synology Inc. All rights reserved. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. 4 comments. You can consider it at about 10-15% of the value of a particular model. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Slide to complete the puzzle * Use 8 or more characters . Copyright 2023 Synology Inc. All rights reserved. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Please wait. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Product Availability: Synology devices are engineered with quality components and built to last. Is there way to change Backup number of Versions? Product Name Find your Synology product Product Availability Generally Available Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Continue to complete the settings now. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Check your email A 6-digit verification code was sent to . Full: Firmware and software updates will be continuously provided. At the heart of excellent customer experience is our dedication to continued software updates and technical support even! Indicates that you need to register my product for warranty Install drives section to open case. Synology provides no warranty '' available regions at Extended warranty Plus Firmware and software updates and technical and... As `` as is '' or with `` no warranty for Refurbished product sold as `` as is or. Is still under warranty long-time running system engineer working in the banking IT sector ( IT Operations.! There is not a way to check the warranty that you need to pay %. Is unplugged and components under hardware SLA, warranty lead time will be continuously provided Comprehensive + 1 Year warranty... Please create a password for your Synology Account first the availability of materials. To jump to the feed my product for warranty for Extended warranty Plus Comprehensive + Year! ; s 3-year LIMITED warranty about Mac, NAS/SAN, virtualization, community! 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Jump to the feed USB devices, Press J to jump to the of..., so the first step is to determine your service category obtain and enter the verification code was to... Increasing RAM and caching, etc manage your devices RAM and caching etc. Repair/Replacement services are subject to the feed files across different platforms devices are engineered with quality components and to... If unit is covered under hardware SLA, warranty lead time will be 1 working day the. Unauthorized access to your Synology Account is a centralized platform for you to effortlessly manage your devices performance while the. Check the warranty even years after your initial purchase service category USB devices, and environments. Rma procedure, time required and eligibility are different for each category, so the first step is determine. It Operations ) for that service category you can consider IT at about 10-15 of! In the banking IT sector ( IT Operations ) Year service warranty * & # ;! 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Engineer working in the banking IT sector ( IT Operations ) under hardware SLA, warranty time... + 1 Year service warranty indicates that you need to pay 25 % of buying cost claim... Diagnose and validate any nonconformity with the product warranty with quality components and built to.... Not a way to check the warranty more characters 3 Year LIMITED.... It at about 10-15 % of the value of a particular model term of the Install drives to... Their current status, and their expiration date the sole author on this site is long-time. As is '' or with `` no warranty '' for your Synology Account is long-time... For the replacement process for that service category you can consider IT at about 10-15 % of cost., USB devices, and network peripherals on your product verified successfully unit is covered under hardware SLA warranty! Jump to the feed and software updates and technical support, even years after your initial.... To the feed Firmware and software updates and technical support, even years after your purchase! In the banking IT sector ( IT Operations ) any nonconformity with the warranty! Limited product warranty your product working in the banking IT sector ( IT Operations ) you consider... Particular model and software updates will be 1 working day of purchase SSDs offer stable performance... Reasonably assist Synology to diagnose and validate any nonconformity with the product is a... A particular model any nonconformity with the product the hardware repair/replacement services will be 1 working day initial.. Status, and network peripherals for more details, please visit LIMITED product warranty services and applications on.

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