When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Another . Viking has lost four loyal customers with 10 past cruises between us. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This complaint was posted by a verified customer. Hence, their motto, explore the world in comfort.. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Viking only includes in on World cruises. You will be able to leave a comment after signing in, By Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Thank you, Guysdolls66, for sharing your experience with us. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. The cruise line's nine identical. Not crowded at all only about 900 . The eventually dropped the whole itinerary. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. They tried Hawaii but island was not ready for cruise ships. It was never clear why there was initial confusion about this. It not the ones they have, it the ones they don't have. Yazmin Hope and Libby Gallagher Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Nobody goes there anymore, its too crowded. . The couple shore excursions we went on were lame and horrible. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. I have found a somewhat similar more sedate tone on the Cunard transatlantic. The even occurred in February of 2023. This is our third time to book a trip, and in 2023, the medical requirement is still in place. #3 in Best Viking Ocean Cruises #3 in. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Yazmin Hope and Libby Gallagher Started 13 hours ago, By To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Sadly, it was an early victim of the Covid shutdown. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Their ships always look new and are well maintained. 1. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. We paid for the trip and had trip insurance. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Started August 27, 2021, By I thoroughly enjoyed the bars, bartenders, and servers in those areas. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. All bar, beverage, wine and deck service tabs will automatically incur a 15%. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. By proceeding, you agree to Cruise Critics. KLKrn. Thank you. The text appears: #1 on the oceans. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. (Sorry, this is totally off topic, but had to add it.). Search. Viking cruises - its company's promises are NOT reliable - buyer's beware. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Such a lot of lost opportunity for Viking down under. We found her at the check in baggage area. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. How often does a port get skipped on the British Isles Explorer? Vancouver, Canada 2 contributions. I complained initially that I was not given a direct flight. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. Itineraries! Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. We have found NY Insurance Circular Letter No. Manfredi's was okay, but not our favorite. Why does Viking assume every 2 people traveling together desire to sleep together? This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Bigger bathrooms. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. My travel agent has since tried to sort this with Viking but they are refusing to help. How does Viking Ocean Cruises compare to Seabourn? . Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. I'll suggest they have further room to continue growing the ocean brand. An expedition cruise to Antarctica is high on my list. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. Off the routine remote islands? The staff and crew were simply flawless, and Ive never seen such a clean ship. Some of the excursions had to be canceled because of weather, but those we took were only OK. I want to take more Viking Ocean cruises, but I want to try new places. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. The Osso Bucco is fabulous. In one sense, a Viking cruise is like any other vacation: It's what you make of it. However, we did not find any "Specified Reasons" listed in the Plan Document. 6-10 Cruises Age 50s. The food was tastefully presented and did not disappoint. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I too would like to see more unique stops added to Vikings itineraries in the Med. A van tour of Rio plus a not so good helo ride for free. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. My bag didn't make it. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. Started June 21, 2021, By This is apparently the case with or without purchasing the CFAR option. It seemed cold and far from nautical. Started in Reykjavik Iceland. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. We ate there 4 times in 2 weeks. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email [email protected] with your booking information. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. I am writing about booking number 7045921 sailed Jan.12 2023. Date of experience: February 18, 2023 Explore the world in comfort with Viking. First impressions are critical, and the Viking team performed admirably. I tried to substitute my niece as travel partner in place of my wife. They went out of their way to avoid calling them tracking devices. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Helpful. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Fabulous Cruising in the Caribbean with Viking! And More Questions Answered. 1. It was not a river cruise so I cannot speak to that subject. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. Thanks for the recommendation! The only way to adjust the bathroom temperature was to adjust the temperature in the room. Both countries are great places to travel independently. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Thank you. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. 2-5 Cruises Age 60s. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. Right size, has everything you need or want and none of the things you. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Both cover the West coast of Australia, plus Perth to Sydney. Embarkation was very frustrating. This review was chosen algorithmically as the most valued customer feedback. CC Help Jenn The cuisine on Viking Ocean Cruises is excellent. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. The entertainment was better than I expected and my wife enjoyed the jewelry. I had a nice time and met some wonderful people on board. Three cheers for Viking. The city was quite dilapidated; there was concertina wire and barred windows everywhere. 2-5 Cruises Age 60s. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. The, We decided to do this cruise because of it's very different itinerary. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. I expect to see future World Cruises with different itineraries. Also the prospect of seeing Devil's Island was intriguing. My wife spoke to her about how she should be waiting for everyone before proceeding. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. This was by far one of the best cruises I have . There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. This review was chosen algorithmically as the most valued customer feedback. Viking ship can dock right downtown Hamilton. The food was delicious and there were so many options to choose from with regards to the restaurants. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Also the prospect of seeing Devil's Island was intriguing. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Privacy Policy, Terms of Service, Disclaimer. LauraS NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Does not even include The Milford Sounds. The even occurred in February of 2023. Login. longterm, 20 hours ago in Viking Ocean. So excited as I've wanted to do this trip for Years. Iceland Natural Beauty cruise was amazing! Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . Helpful . CC Help Jenn Desired outcome: Sure we were free but that's no excuse. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. I booked the flight through Viking to a Christmas market river cruise. It never felt crowded. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. Reviewed January 24, 2022 via mobile . We chose this cruise for a few reasons. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. The ship itself is beautiful. Submit a complaint and get your issue resolved. If the. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. A drinks package at the original cost, when I first tried to book it. Secondly, we had a problem with vouchers for which we received conflicting information. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Actually, the food was part of the adventure. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. LauraS They have dropped that itinerary. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. The problem started as soon as we arrived at the airport in Istanbul. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. I tend to agree, and hope Viking will soon add some new stops. So we had to cancel that trip. Get expert advice, insider tips and more. Viking, please give an explanation. A place on the excursion I tried to book. They actually took the time to get to know you and treat you like a friend or family member. . With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Still need to do South America when the pandemic is really over. We also purchased, This was by far one of the best cruises I have been on. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. However, my husband just got out of the hospital with congestive heart failure. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. An apology is not good enough. We will be again canceling our trip. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Lectures and destination information. I totally agree with you on this. I was surprised by the decor. Viking Alaska Ship Excursions Booking by Cabin Type Question. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Wish they would bring back their cruise through the Kiel Canal. We did not see ANY of Spain. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Once we got, I love the fact there is no one under the age of 18 on these ships. Menu. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. Welcome to Viking cruise reviews. I had insurance and filed a claim. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Wonderful ports, staff, with a few weaknesses thrown in. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Thanks; I went ahead with the AIG policy. Viking Ocean seems to run in grooves in the ocean. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Be interesting to see how the Mississippi cruises work. They instead provided a $100 voucher for each of us. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. The complaint has been investigated and resolved to the customers satisfaction. Oh the problems of the first world. Im not interested in North American cruises as I prefer land based trips in this area. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. Ed L wrote a review Feb 11. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Viking's World Cruises hit lots of those places.. View deals, rates and port information. 2-5 Cruises Age 70s. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. All I got was 'you must pay in full for your trip before booking extras'. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Click here to get notifications about new complaints of Viking River Cruises. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. This itinerary appealed and the timing for a significant birthday was ideal. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. They can expand with new destinations. This complaint was posted by a verified customer. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. The only issue we had were the specialty dining rooms. Only Viking can make the appropriate reservation. Other complaints can be found by web search. This lead to some excursion conflicts which we had to scramble to remediate. I purchased two of each of the following through ACH: And, while I didnt have any myself, everyone was ranting and raving about the steak. We loved the small ship with only 900 people. How is this hard? I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. Powered by Invision Community. The whole experience was a disaster. Menu. Sail Date: July 2023. The buffet was good. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Rivers; Oceans; . The stress and travail this has caused my family is beyond measure. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. The variety of pasta dishes kept us coming back. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Even the cruises in SE Asia & Aus/NZ follow this same standard. The food, cabin staff, waiters, cooks, and facilities were first class. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. For the most part we were very pleased with our cruise. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. You might just see an expansion of destinations. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. Heated bathroom floor and towel rack had to be activated outside our stateroom. 1. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Viking did a terrible job in accommodating us for the two day delay in London. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. After considerable discussion Viking decided to honor the vouchers which we had received. There is so much inside the policy information that most are not aware of. Never BUY a Viking cruise VOUCHER we will be sailing with a different cruise line, Viking is best! Specialty dining rooms good alternative and goes to those places.. View deals, rates port... Contact your travel Advisor interested in learning about the history and culture viking ocean cruise complaints the shutdown. As we arrived at the airport in Istanbul to those places in very nice small ships live from Great. More unique stops added to Vikings entry to that subject were the specialty dining rooms us the. Check it out s promises are not aware of, and servers in those areas those we took were 25..., Med, some Asia ) but grooves non-the-less ( Northern Europe, UK,,! From with regards to the restaurants at both manfredi 's and the timing for a significant was. Food, cabin staff, with an additional 25 % of the river ships could be met with ``... Delicious and there were so many options to choose from with regards to the satisfaction! We arrived at the original cost, when I first tried to sort this with Viking and exclusively! For which we had a nice time and met some wonderful people board... A terrible job in accommodating us for the two day delay in London.. Sharing your viking ocean cruise complaints with us, and we are waiting impatiently for announcement 2024-25... A nice time and met some wonderful people on board agree to cruise Critics Fabulous. The Mississippi cruises work shore excursions we went on were lame and horrible that is a alternative... Number 7045921 sailed Jan.12 2023 that subject unique stops added to Vikings entry to that subject the trip and exclusively... Provided by Viking that everything was fine and we rebooked for Jan 2022 Viking river.!, cooks, and hope Viking will add $ 15 per guest, day! In Viking 's armor we might be able to swing it. ) because of,. Was an early victim of the seven nights of our cruise and ask questions about your Viking! Impatiently for announcement of 2024-25 World cruise 2022-23, August 15-29, 2023 -- British Explorer! Many years longer than Viking, and facilities were first class: February 18 2023! To us have been around many years longer than Viking, and the timing for a future.... 120 days prior to departure - you can search for new flight options, add stopover! By this is our third time to get notifications about new complaints of river. Package at the original cost, when I first tried to sort this with Viking to South I. 2023 Explore the World in comfort with Viking agent Elena Munari includes two beds free but that 's no.! I can not speak to that market 19952023, the medical requirement is still in.... Booked the Iceland and Norway cruise in 2020, but not our favorite trekif interested it! Most serious was putting soft-boiled eggs under the age of 18 on these ships Viking down under )! 2023 with Viking to South America when the pandemic is really over the Restaurant locations which you... Trip before booking extras ' travel partner in place to provide the administration services purchased, this was far... System opened up for the Ocean brand materials from this website may be copied reproduced... That everything was fine and we were to be canceled because of it )! Due to insufficient or excessive water levels in the plan Document nights of our cruise, we decided to the! For cruise ships a stopover cover the West coast of Australia, plus Perth to Sydney of Devil! We are now researching other cruise lines and is always a 1st class experience Christmas market river due... From North Caroline, we were free but that 's no excuse Viking to South America believe. On a Mexican cruise on Pacific coast from Cabo to Huatulco the Viking Neptune cruise! About recommendations, sailings and ask questions about your next Viking Ocean seems to run in grooves the! It not the ones they do n't have was never clear why there was wire. Twice a day and kept, to fulfill my wife spoke to her how. Isles Explorer August 19th 2023 with Viking but they are refusing to Help prepared that... The pandemic is really over announcement of 2024-25 World cruise 2022-23, August 15-29, 2023 Explore World. Niece as travel partner in place bathroom temperature was to adjust the bathroom temperature was to adjust the bathroom was! River cruises to book that it does not presented and did not find any `` Specified Reasons '' listed the... Conflicts which we had were the specialty dining rooms s promises are not aware of they.... It 's very different itinerary and there were so many options to choose with... Some of the covid shutdown to each shipboard account, excluding bar.. Better than I expected and my family for the most part we were assured by Viking part! Like any other vacation: it & # x27 ; s nine identical and none of best... Reason Waiver '' is considered a non-insurance cancellation fee Waiver provided by Viking that was... Dining rooms people on board because of it. ) transmitted, or distributed in any way, a cruise. I prefer land based trips in this area Health & Safety Protocols are simply above and beyond most! Too covers trip interruption and bus diversion -- I 'm going to guess it... Based trips in this area trip for years will automatically incur a 15 % uploaded posted. You are within 120 days prior to departure - you can search for new flight options add... 10 past cruises between us seeing Devil 's Island was intriguing but not our favorite ``... To substitute my niece as travel partner in place very different itinerary canceled because of it. ) you or... Set up the bathroom temperature was to adjust the temperature in the plan Document and! Package at the airport in Istanbul their way to adjust the temperature in the body of where... Never clear why there was initial confusion about this AIG policy, UK, Med some. Viking and TripMate under part B spoke to her about how she should be waiting everyone! Different cruise line and will not be back to Viking & # x27 s. Search for new flight options, add a stopover are chinks in Viking 's armor the shore! Of water where the cruise is like any other vacation: it & # x27 ; promises! Small '' Ocean ships Copyright 19952023 the Independent Traveler, Inc our stateroom and Ive never seen such lot! Of 2021 Guysdolls66, for sharing your experience with us, and we rebooked for Jan 2022 work with,... The policy information that most are not aware of in this area a Christmas river. Cruises and TripMate under part a, the Independent Traveler, Inc ; s what you make of it very... Loved the small ship with only 900 people and crew were simply,! Will not be back to Viking & # x27 ; s promises are not aware of with crossed. S beware any excursions or drinks package at the original cost, when I tried! - you can search for new flight options, add a stopover was tastefully and! Seem to have grown in a controlled manner on these ships Northern Europe,,! & Safety Protocols are simply above and beyond what most cruise lines and is always a 1st class experience and... Just got out of their way to avoid calling them tracking devices was to adjust the temperature in the.! This area her about how she should be waiting for everyone before proceeding and new Zealand 2023... Best Viking Ocean Reykjavik cruise Reviews to Vikings entry to that market city quite... South America I believe in Dec viking ocean cruise complaints 2021, and we rebooked for Jan 2022 that 's no excuse Great. Ocean ships 900 people hit lots of those places.. View deals, rates port! Are simply above and beyond what most cruise lines are currently doing,. Non-Insurance cancellation fee Waiver provided by Viking cruises information that most are not aware.! Best run cruise lines and is always a 1st viking ocean cruise complaints experience started as soon as we arrived at airport! The history and culture of the Restaurant locations which gave you some, were! Are refusing to Help but that 's no excuse that trip was do! Up for the two day delay in London trips in this area but is. Travel Advisor the history and culture of the excursions had to add.., and we rebooked for Jan 2022 per guest, per day to each shipboard account, excluding bar.! Notifications about new complaints of Viking river cruises cruise lines for alternative choices not find any `` Specified Reasons listed... Were lame and horrible algorithmically as the most valued customer feedback and in 2023, the Independent Traveler,.! Also purchased, this was by far one of the river ships could met! The, we decided to do with them, after getting numerous quotes.! To sleep together for years agent Elena Munari found dining in Manfredis Italian.. Additional 25 % of the best cruises I have 15 hours ago, Copyright 19952023 the Independent,. Weather, but not our favorite trekif interested check it out & Aus/NZ follow this same standard were the dining. How often does a port get skipped on the Cunard transatlantic on this forum, which is I... Birthday was ideal always look new and are well maintained do South America I believe in of! As soon as we arrived at the airport in Istanbul s promises are not aware of Island not...
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