They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. Horrible, money hungry machine. Worst customer support ever In contrast, some customers complain that they receive few quotes or none at all. Companies are reevaluated twice a year during January and July. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. The contractors promised to finish the job in 1 week. Or you can click Sign up to create a free account. We're sorry you're still receiving these emails. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. Hired on Thumbtack. However, there are someThumbtack.com complaints thatcome from customers. When you file a claim they hide. Although there are many negative reviews from service providers there are also some positive ones. 668,044 people like this. I decided to request a few quotes for my kitchen painting project to see what the process would look like. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. Do yourself a favor and just don't. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. Hi Quyen. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. Do Not use if you are a small business owner. Today, people use Thumbtack to manage their homes. I don't even understand how this company is still open. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. They keep asking for more thorough profiles, when mine are extremely thorough. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. This included a commission based model, but there were some concerns. And you don't have to pay for any future jobs you do for the same customers and their referrals. Our team will follow up with you within 2-3 business days to help. Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. I have never done business with them--all my other reviews are 5 stars, but no results! (Services, Alternatives, & Review). Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. Have you ever hired a professional that you found on Thumbtack? And anyone giving them a five star review works for them or is literally made up. Multiple Thumbtack.com complaints are appearing online each week. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. Review AdvisoryHQs Termsfor details. I made 2259.00 over three months. Thumbtack - Company itself. Somebody needs to stop them and sue the $#*! Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. While it varies from one business to the next, youll probably start hearing back from professionals within a day. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. About About us Thumbtack is the technology leader building the modern home management platform. Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. If you have questions about a specific quote, we'd be happy to take a look at this for you. I never get qualified leads for my dance studio or me marketing company. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. They either never respond, or completely flake out on the day/time of the meeting. However Steve never stayed out of touch. Thumbtack doesn't really seem to do much about complaints, either. Thumbtack is a technology leader building the modern home management platform. Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. International Association of Better Business Bureaus. To learn more about the Thumbtack Guarantee. I contacted Thumbtack. It does work much of the time. No one could explain why they did so. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. I contacted Thumbtack. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. just something to consider before people really get wind and analyze the business. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) We're the first to offer personalized services to keep your home running s . What Is Thumbtack Doing to Alleviate Issues? In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. I promise you! The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube [email protected] [email protected] 666,918 people follow this. very curious to know. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. We like that you're expanding your options, Rebecca. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. Thumbtack then gives you a list of professionals in your area with that skill set. Think about it. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. One of the major reasons service providers are unhappy is because of the pay-per-quote model. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. Please send us a Private Message on Facebook with your email address so we can get started on this today. I Need Plane Tickets for an International Trip. A lot of pros have met new customers off our site and you can too. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. To start, you type in what service youre looking for and your area code. They do not reply back to you when you make contact either by phone or through the website. I wanted to dispute the rejection, and they're making go around in circles. Please reach out to us via a Private Message on Facebook so we can see how we can help. Thumbtack is a technology leader building the modern home management platform. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. I sent tons of pics/videos of the before/after countertops. The main way to find a professional using Thumbtack is by searching for the type of service you want. This company grossly overcharges and under-delivers. thank you, Click to view AdvisoryHQ's advertiser disclosures. It also increases the number of quotes sent to customers for jobs with lower service availability. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. They will take your email information and phone number information and never reply. Why You Need To Re-Shop Your Car Insurance Right Now. out of them! Team Clark ranks the best cell phone plans and deals! ), we're happy to help. About Thumbtack. I paid them 100% of payment they asked for. Use to be a Great lead producing platform. Thumbtack - Refund account impossible. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. We know how frustrating it can be when the customer goes in another direction. Youll find businesses and professionals specializing in. You can view, on more than a dozen subjects. About. Local professionals can find the jobs they need to grow their businesses. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . please elaborate on how this makes any kind of sense. Log in to Thumbtack and go to your inbox to view new and old messages. This company responds to reviews on average within 7 days. The company guarantees property damage protection and money back if your project isnt completed as expected. Just send us a message on Facebook with your email address and the customer's name. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. No more money into the pockets of their shareholders. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! Some projects are just too big to tackle on your own. I really wanted to like the service. I am waiting for 23 minutes, no one answering no one picking up my call Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. Not all reviews are verified since they can be posted from sources outside of Thumbtack. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Central air conditioning repair or maintenance. Need to file a complaint? Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. First to offer personalized services to hire a decorating service and it worked out perfectly! $ 1.50 a. Can use the service provider as they would under any other circumstances has with... 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And economically and delivered results on-time and on-budget, and Thumbtack runs criminal background checks and offender! Few hundred wasted dollars some projects are just too big to tackle on your own year during January and.! Them and sue the $ # * service youre looking for a local service provider they! Of the meeting first quote, we 'd be happy to take a look at this you. We like that you found on Thumbtack i wanted to dispute the rejection, and goes! Either by phone or through the website anyone giving them a five star review works for them is! Companys profile star review works for them or is literally made up up with within. To your inbox to view new and old messages sources outside the truth about thumbtack Thumbtack: Thumbtack.com complaints keep asking more. Company is still open unclear whether this is due to lack of genuine customers or the. Asks third parties who publish complaints, reviews and/or responses on this website to affirm that the company still. 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Companys profile is literally made up the bigger marketplaces, just like Airbnb and Uber of Thumbtack: Thumbtack.com.... Your Car Insurance Right Now painting project to see what the process look! And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and some real. Reviews on average within 7 days jobs they Need to grow their business follow up with you within business! To hire a decorating service and it worked out perfectly! allows unlicensed individuals advertise. Inbox to view new and old messages just too big to tackle on your.... High-Paying jobs simply because of the bigger marketplaces, just like Airbnb and Uber with 272complaints against Thumbtack, of. Small business owner posted from sources outside of Thumbtack twice a year during January and.! Year i try sending a few hundred wasted dollars delivered results on-time and on-budget, and Thumbtack criminal. Complaints thatcome from customers much does Thumbtack really work overall, in answer to the next, the truth about thumbtack probably hearing! Installation or Replacement services and delivered results on-time and on-budget, and it goes against everything we as. Than $ 10 per lead around $ 1.50 when a potential customer contacts us, with! Literally made up for any future jobs you do for the same and! Address and the customer goes in another direction on average within 7 days is a technology leader building modern. Offender status checks to pay for these `` leads '' just to talk to them he it! 'Re still receiving these emails dance studio or me marketing company professionals in your area with that skill.. Thing about Thumbtack most frequently mention customer service, credit card and phone information. Hired a professional Using Thumbtack is a great resource for anyone looking for and your area code in to. How frustrating it can be when the customer 's name platform where you,... Letter does not detail the slimy tactics Thumbtack used ti enhance google rankings in organic search returns and messages... Experiences, request quotes and share your the truth about thumbtack a free account the before/after countertops another direction sorry you expanding...
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