You can self-select Male, Female, or Another Gender as your gender. Disqualifying criminal offenses and other factors. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. If you are hearing impaired and require assistance, please dial 711 for the Federal Relay. Offer a fast and efficient service to your clients with the help desk for insurance companies. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. Customers from all states may contact TSA Customer Service at 833-848-4759 or email [email protected] for STA status updates. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. All Rights Reserved Worldwide, Single Point of Contact (SPOC) | Service Desk KPI. The SPOC concept, although some may sound like science fiction, is as simple as what its acronym describes: single point of contact. Rather, a single point of contact service desk is a facilitator and coordinator of the entire end-user support process. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. The FBI to retrieve your criminal history record, TSA contractors or other agents who are providing services relating to the security threat assessments, Appropriate governmental agencies for law enforcement, or security purposes, or in the interests of national security, Issued by the city, county, or state of birth, List applicant's full name, date of birth, and place of birth, Signature of the city, county, or state registrar, Document illegible due to wear/tear or damage, Any birth document titled with the word "Registration" or "Notification", Foreign Birth document that is not an acceptable State Department record of birth abroad, State-issued document stating applicant was born in a foreign country, Puerto Rican Birth Certificates issued before July 1, 2010, "No Record Certification of Birth" document, Primary Contact information (telephone and/or email), Height, weight, eye color, and hair color, Citizenship and/or immigration status information and documentation. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. They are available Monday Friday, 8AM 10PM Eastern Time. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). Skill based routing functionality directs calls to the available agent with the highest skill level to handle that support issue. Contact Contact Customer Service How can we help you? For more details on your application status, please log into your account at www.fts.tsa.dhs.gov. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. No, you can select any gender option on the TSAPreCheck application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. You may make an appointment online using this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. H. TSA Wireless Program: The TSA Wireless Program procures, provisions, and manages all wireless service and devices in accordance with TSA's mobility strategy. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. (For identification purposes, applicants must provide TSA a new photo, in-person, every 10 years.). View a list of required identity and proof of citizenship/immigration eligibility documents. TSA cannot process reduced rate renewals online, at this time. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. State Drivers Licensing Agencies may now issue a Hazardous Materials Endorsement (HME) to applicants who present a valid Transportation Worker Identification Credential (TWIC). Having an outsourced service desk arms your employees, customers and/or business partners with a 24/7, single point of contact (SPOC) focused on keeping people productive. 2. google_ad_client: "ca-pub-2604528316377340", The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. Please contact the Vital Records department in the state you were born. For Assistance. TSA: Cargo Certified Cargo Screening Program: [email protected] TSA: Freight and Rail: [email protected] TSA: General Aviation Secure Hotline 1-866-GA-SECUR (1-866-427-3287) TSA: Highway and Motor Carrier Division: [email protected] TSA: Intermodal Security Training and Exercise Program (I-STEP) [email protected]: 571-227-5150: TSA . TSA Career Coaching website Tel: 1-866-619-3697 eOPF - electronic copy of your Official Personnel File. No. This means that all IT issues, service requests, problems and incidents are first directed to the level 1 service desk to be logged in the ticketing system, and then either resolved at level 1 or dispatched to another source of support where the ticket can be resolved. On receipt of your renewal TWIC card, you are responsible for returning your previous TWIC to the address provided on the back of the credential or a UES enrollment center. Social Security cards and hospital-issued birth certificates are not acceptable documents for a name change. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wed love to keep you updated with our latest posts and tips! Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Members will receive an email or phone notification with instructions on retrieving their KTN online. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. Stakeholders can request these services by contacting IDEMIA. MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider. The gender on your identification document does not have to match the gender you select on your TWIC application. For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. If you work for (or are retired from) Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. Legal name change that has not been reported to TSA. Respectfully, TSA Human Capital" 7 Related Topics Service Desk - TSA I. . If you choose the full-fee STA, your HME will be valid for up to five years in accordance with your States licensing rules. This will ensure a uniform service of consistent quality. Marriage certificates must include a government seal. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. In the event of a measurable and documentable loss of connectivity or functionality, please contact the Ford SPOC at 1-888-317-4957. Business Continuity. EDI Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST: 3rd Level: Emergency escalation available via pager: . When a customer calls IT Support to solve a problem, the person who answers and records the call is not the same one who is going to solve the case neither who will bill and collect. You are not a U.S. citizen, U.S. national, or lawful permanent resident. The cost for TSAPreCheck membership renewal varies depending on how you complete your renewal. . View information about your nearest enrollment center. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. ET, to request a gender data update with the TWIC Program. UPDATE NATA URL Change 2023-Jan-10, 22:11:25 URL for NATACS Fingerprint services has been updated. Make sure the name you travel under is the name you provide on your TSAPreCheck application. ET Weekends/Holidays: 9 a.m. to 8 p.m. Download Adobe Acrobat Reader. Complete the optional pre-enrollment process. Yes. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. You may also use our Contact Us form for further assistance. TSA Contact Center: (866) 289-9673 Weekdays: 8 a.m. to 11 p.m. Ask TA (Trusted Agent) for help. Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. In this instance, you must bring a linking document (such as a marriage certificate). 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