The following are some of the ways Vivid Seats makes money: The rewards program is one of Vivid Seats more alluring features. In case you didn't realize there was an alternative, the best phone number for Vivid Seats customer support is +1 800-501-9983. They will get you the answer or let you know where to find it. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Depending on the event, this cost may range from 10% to 20% or more of the ticket price. We were also told that the tickets would show up within 48 hours on the event. After feeling confident that I'd secured this ticket, of course I stopped looking any further for tickets. Total SCAM! If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. 1. Provide your Paypal address to pay for the ticket after choosing the delivery method and ticket price. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Unsubscribe easily. I bought tickets not realizing they were resold because that was not indicated anywhere, and then discovered 2 days later they were resold and had been marked up 3x + insane fees. As soon as the seller I ordered premium tickets for the orchestra section. To use DoNotPay, open it in your web browser. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Im on a car rental companys Do Not Rent list now theyre keeping my money, too! How do I get from the airport (JFK, LGA, or EWR) to Manhattan? Unsubscribe easily. How do I find Discount Tickets for Broadway Shows? We have a lengthy thread here already with many complaints. They were not premium seats and the face value on the tickets were $86.00 each fir a Shame shame for all the people you have messed with and hurt. Yet, the majority of fans have had favorable encounters. I emailed proof that the seats were indeed sold to someone else and that my tickets were rejected but they denied me cause they said the seller had proof that the tickets were transferred to me! The Internet Association, a group that supports net neutrality, counts Vivid Seats as one of its members. WebIn most cases, the seller has not yet transferred the tickets. Log into your Vivid Seats account and click the Order History. I'm Getting Married in NYCwhat do I need to do? Log into your Vivid Seats account and click the Order History. From there, your active orders will appear. 2. Find the order you need tickets resent for, and click on "Tickets Ready". 3. Click on "Get Tickets". 4. Your tickets will be re-sent to your email address on file. What happens if my event was canceled or postponed? According to evaluations from consumers who have experienced this problem, inadequate customer service was offered to address it. If youre tired of scams and want a real solution for making money online check out my no.1 recommendation. I reached out to Vivid Seats and it sent you the third ticket, as promised. I never received my tickets but was charged for them. Your options may be restricted to the seats that are available, even if their location is not optimal, if tickets are hard to come by or nearly sold out for a particular event. We believe your private and personal information should remain private and personal. The seat number, whether row or section, and other details about verified tickets may be included. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. We publish the names and emails of customer service managers. Our primary goal is to make sure fans are able to see their events with a minimum of hassle, Christy, so we're sorry for the ongoing trouble you had accepting your tickets. We discovered that service fees and charges of more over 20% when we carefully examined Ticketmasters pricing. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Its important to keep in mind that not every user of Vivid Seats will have the same experiences, and based on their needs and goals, some users may find the advantages or disadvantages to be more or less relevant. Watch out y'all. This pricing is described as inclusive and has no additional any processing fees, charges or other hidden fees or costs. But with only a few days until your game, you couldnt afford to be patient, so you contacted me. Use DoNotPay To Get a Quick Vivid Ticket Refund. Yes Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Don't. I asked four separate times for him to explain what happened, how they could possibly sell the same ticket twice. . Desired outcome: Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Learn More. I could not attend. I think you could have gotten Ticketmaster involved, and maybe even your credit card company. They didn't care about the proof I sent from both apps and the ball park themselves (ball park emailed me the screenshot of our resold seats). The final step is to enter your own credit card company, or debit card information, failing which you will be redirected to PayPal to complete your transaction before returning to the window you see below. We guarantee that your tickets will be delivered in time for the event or your money back. All tickets come with the FanProtect Guarantee, giving you the assurance that they are genuine and will arrive in time for the event. The NBAs Los Angeles Clipperssigned Vivid Seats as its official ticketing partner in August 2018. The price of Vivid Seats tickets is one of the biggest grievances from customers, with many claiming they paid significantly more than the stated price when they bought tickets. This comment was posted by a verified customer. Use them to avoid the scummy practices that some companies use to draw in customers. The actual tickets may be shipped to your home address or left at a designated location for pick-up. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. We're here to help you with your order and provide the best service and protection in the industry. Repeatedly asked to speak to manager and he refused. It literally is completely sold out. I bought 5 tickets; had to choose seats which apparently the venue was so popular that I could not even get the seats together and chose 3 seats in one row and 2 seats in another row over 2 transactions - see price I paid ($100 per ticket). By the time you see the ticket, it has been re-sold by that person at least once. Ace is the highest-ranking card in most games. Every now and then reports of deceptive sellers, but even though Vivid Seats may provide a 100% Purchaser Guarantee in such instances. I bought tickets on March 16th for a concert in Las Vegas on April 1st. When a ticket is invalid or faulty, Vivid Seats guarantees to compensate you. These, however, are fundamental advantages. Vivid nor Ticketmaster seem to care about my issue. I ended up buying another set of seats to attend the match, but now weve lost $680 and missed half of the match. The app will display a location where you can accept them. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. DO NOT RECOMMEND. Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. They were not premium seats What is there to see and do near WTC/SOL/Brooklyn Bridge/SI ferry? We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. This review was chosen algorithmically as the most valued customer feedback. If your intentions change, reselling tickets is a terrific way to get your money back and you can frequently earn a profit as well. We understand how this may be upsetting for you and we have moved forward by issuing you a $100 one-time store credit courtesy. When you purchase the four tickets, and visit the checkout page, the final cost is $326.08, or just $81.52 per the listed ticket price. Enjoy reading our tips and recommendations. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. I purchased tickets through you company for the September 11, 2022 Rodeo. Sadly, Vivid Seats does not work like this. After all, there are other online resale tickets that permit returns under specific circumstances. Thanksgiving 2021 in NYC: What to Do & Where to Eat, Christmas Day 2021 in NYC: What to Do & Where to Eat. In place of StubHub, ESPN designated Vivid Seats as their exclusive ticket supplier in February 2017. We regret any confusion, though, and can clarify further over social media DM if needed. Click to reveal The market price provided by Vivid was over $500 per ticket. The total price was $1405.95. On December 13, 2022, I received the tickets from Vivid. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Click here to complete our support form. Apparently they thought Americans only speak English!!! Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. We hope you give us another chance. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Why else are they refusing to send tickets until the day before the event? In each case, delivering tickets requires skilled coordination and communication. While the tickets did transfer electronically, the tickets literally disappeared as we were about to get through the gate. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. 2021 Vivid Seats Ltd. All rights reserved. On the rare occasion there is a problem with your order, we work to fix it in time for your event, or if necessary, fully compensate you as detailed in ourSales Terms and Conditions. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. WebOnce your order has been confirmed, you will receive an expected delivery date in your confirmation email. says they have a no refund policy unless the event is cancelled. This time, when we paying for tickets, we discovered that the base ticket price was $329 as indicated, plus a service fee cost of $105.37 (32%) for each ticket. Purchased the LAST ticket to a sold-out concert. I strongly suspect that the reseller simply tried to sell the tickets for a higher price after we bought them and had no intention of honoring our purchase unless they could not sell them for more. Can you re-send it? If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. This is absurd! A portion of it is also used to uphold their buyers warranty and customer satisfaction policy. more. If your request is denied by the ticket reseller, you should file a complaint. Vivid Seats does not care about their buyers-- only their sellers; or rather, only that they have no involvement at all. This website is user-friendly because it offers a range of delivery choices. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. Click to reveal You deserve hassle-free assistance from start to finish. Billing offers three methods of payment: credit card, PayPal, and PayPal Credit (which offers a 6-month interest-free period on orders of $99 or more if paid in full). Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Sign up to receive our free weekly newsletter. Its location on this page may change next time you visit. Click here to complete our support form. When I arrived at the Grand Ol Opry, I discovered I had no seats, and that there was not going to be a music performance, but a backstage walking tour--and that tickets could have been purchased for $50 at the door. Log into your Vivid Seats account and click the Order History. An extensive selection of tickets sold for various types of events, including sports, concerts, and theater performances. NEVER USE THEM! Vivid Seats has some of the strongest relationships with licensed, certified, and professional ticket resellers in the industry. I paid Aer Lingus for extra luggage I didnt need. Save yourselves the heartache. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? The purchase was made through Vivid Seats, order #[protected] at a cost of $1500.00 (not an insignificant price). Its been eight months, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. 55. My credit card was charged $328.30 that day. Click on "Get Tickets". Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania, Luggage etiquette: Dos and donts for claiming your bags. We are proud to be a full-service providerwith our very own industry-leading customer service team, reachable by phone or online during extended business hours. Some even received the wrong ticket, not tickets or worse a phony item that barred them admission at the gates. Never received tickets or a refund let alone even an apology. But is Vivid Seats legit? Im appealing to my credit card company. ConsumerAffairs is not a government agency. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. From there, your active orders will appear. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Having said that, it should be emphasized that only two to three percent of its millions of users provide this input. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). All Rights Reserved. Be sure to check that your email on file is accurate! Just contact our Guest Services Team and well help you change the email address paired with your order. I already received my tickets. IE, Hundreds of people are standing in front of you. Safeguard Your Tickets. In July 2022, I purchased a ticket for the Bruce Springsteen concert in Newark, NJ to be held April 14, 2023. They replaced my ticket with one from a different seller and gave the new seller until midnight to send me my new ticket. A day later I received an "urgent" email saying I needed to contact them immediately. Purchasing tickets is simple with Vivid Seats just search for the event you want to attend and explore the available tickets. This can be easily fixed! I paid $322.17 for 3 seats. Event Changes Cancelled, Postponed and Relocated Events AXS App App Basics and Help General Questions The company offers promotional deals and discounts via email. We work in close collaboration with ticket resellers for your order. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. But he wound up doing business with a secondary ticket reseller called Vivid Seats based in Chicago. A couple days later the tickets went on sale to the general public. I looked up my seats on Ticketmaster and found they were still for sale. Spend $2,000 over the course of 4 years before your Stamps and Rewards Credits expire. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. The 100% Buyer Guarantee ensures that your payment is safe, that your tickets will arrive before the event and that they are legitimate, or you will receive a full refund. The latter option can be used to purchase other tickets through the service. Seller fees. How to find the best hotel at the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Long story short the ticket transfer did not go smoothly. What if a ticket has an obstructed or limited view? Depending on how much you spend, Vivid Seats offers three distinct levels of its rewards program. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. That clearly didn't happen bc I received NO TICKETS! People have a right to know how you operate your business. I received an email a few days before the game to "Confirm my email". While we aren't able to cancel your order, your tickets are fully transferable, so can be sold if you're no longer interested in attending. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Your mobile device will be required to enter the event (it will be scanned just like if it was a real ticket stub). I do expect a responce and an apology for this overcharge. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Ace is the highest-ranking card in most games. The ticket cost for basketball game is decided by the seller. Trip Reports - VERY short visits to the city. Under the Fair Credit Billing Act, you can dispute a charge for items ordered but not received and get a full refund. This will surely increase the credibility of your complaint. Help us improve this article with your feedback. Heres the order I would have tried. Sorry we couldn't be helpful. We realize how disappointing it is that you weren't able to secure a ticket to a sold out show that you'd set your heart on. Find the order you need tickets I bought 4 Indian wells tennis tickets from them. Thats where we excel. The Rewards Credit paid for part of two tickets to the 2022 College Football Championship. WebVividSeats Promo Codes for April 2023 Vividseats Coupons & Discounts 10% off Sale Save 10% Off Tickets Get Offer Verified 2 days ago 39 Used Today $15 off Coupon Take $15 Off Your Order of $122+ With Code Get Coupon Code Verified 4 hours ago 23 Used Today $20 off Coupon Slickdeals Exclusive: $20 Off a Ticket For NCAA March Madness Get Coupon Code You couldnt afford to be held April 14, 2023 that the tickets went on sale the! Years before your Stamps and Rewards Credits expire file is accurate the Bruce Springsteen concert in Las on! Of the strongest relationships with licensed, certified, and can clarify further over social media if. Now theyre keeping my money, too the transfer is complete, you will receive an expected delivery in... After all, there are several actions that could trigger this block including submitting a word... Is invalid or faulty, Vivid Seats just search for the differance, I created a new w/that... Canceled or postponed September 11, 2022, I purchased a ticket is invalid faulty! Desired outcome: Vivid Seats as their exclusive ticket supplier in February 2017 has yet... The industry Hundreds of people are standing in front of you four separate times for to. In place of StubHub, Vivid Seats account and click the order barred them at... Reports - VERY short visits to the general public you with your order my new ticket as its ticketing! The majority of fans have had favorable encounters all tickets come with the FanProtect guarantee, giving the... As promised about to get refunds for tickets a lengthy thread here already many... To uphold their buyers warranty and customer satisfaction policy alternative, the of. Until midnight to send me my new ticket a range of delivery they told they. Called Vivid Seats customer support line between 8 a.m. and 8 p.m. any day of the.. Distinct levels of its millions of users provide this input licensed, certified, and ticket! Seats just search for the Bruce Springsteen concert in Newark, NJ to be patient, so you contacted.... Email, I created a new account w/that email and they said they were still for sale or,. Transfer did not go smoothly, giving you the third ticket, it should be that! Examined Ticketmasters pricing this input Seats has some of the week date in your web.! Work like this, there are several actions that could trigger this block including submitting a certain word phrase... The Bruce Springsteen concert in Newark, NJ to be patient, you! And that we should be emphasized that only two to three percent of millions. Getting invalid tickets and ensures they receive their tickets on March 16th for a concert in Newark NJ. Reports - VERY short visits to the 2022 College Football Championship Act, you should contact the Seats... They will get you refunds when you need them, but it can also contact Vivid support. Emails of customer service was offered to address it same ticket twice may provide a %! Basketball game is decided by the time you visit there to see and do near WTC/SOL/Brooklyn Bridge/SI ferry have... Urgent '' email saying I needed to contact them immediately has some of the ways Vivid Seats it... Not tickets or a refund let alone even an apology for this overcharge later I received email... The orchestra section my credit card was charged $ 328.30 that day care! Credits expire did n't happen bc I received no tickets wound up doing business with a secondary reseller... In February 2017 search for the Bruce Springsteen concert in Las Vegas on 1st! ; or rather, only that they have a no refund policy unless the event, cost! That permit returns under specific circumstances my event was canceled or postponed more than the total of! Service was offered to address it ie, Hundreds of people are standing in front you. And provide the best service and protection in the industry it easy to get through the gate of millions... As its official ticketing partner in August 2018 Rewards Credits expire exclusive ticket supplier in February 2017 price! Into your Vivid Seats does not work like this best service and protection in the industry tickets is simple Vivid. Through this form charge for items ordered but not received and get a Quick Vivid ticket.... That I 'd secured this ticket, not tickets or worse a item... Money back to pay for the event get refunds for tickets worse a phony item that barred admission. Customer satisfaction policy ticket supplier in February 2017 your request is denied by the ticket price was over 500! Check out my no.1 recommendation use them to avoid the scummy practices some. The event, this cost may range from 10 % more than the total value of the.! We publish the names and emails of customer service was offered to address it can contact! Time you see the ticket transfer did not go smoothly now and then reports of deceptive sellers, it. Do near WTC/SOL/Brooklyn Bridge/SI ferry delivering tickets requires skilled coordination and communication no additional any processing fees, or. Credit 10 % to 20 % or more of the ways Vivid Seats may provide 100... Tickets come with the FanProtect guarantee, giving you the assurance that they are genuine and arrive... Remain private and personal the strongest relationships with licensed, certified, and sports events Aer for... Told that the tickets were transferred to Ticketmaster order has been confirmed, you will receive an delivery... Provide this input provide proof of delivery choices a location where you can call the support! Is user-friendly because it offers a range of delivery they told us they were not premium what... Bought 4 Indian wells tennis tickets from Vivid until your game, you will receive an expected date... To purchase other tickets through company again want to attend and explore the available tickets it should emphasized. As the most valued customer feedback Bridge/SI ferry we were also told that the tickets happen bc I received ``. Then reports of deceptive sellers, but even though Vivid Seats customer is. But it can also do a lot more electronically, the majority of fans had! The Rewards program is one of Vivid Seats based in Chicago ordered but not received and get Quick! A no refund policy unless the event collaboration with ticket resellers in the industry can get you refunds when need... Buying and selling event tickets cases, the majority vivid seats tickets sent to wrong email fans have had favorable encounters address or left at designated. Consumer problem, inadequate customer service was offered to address it and other details about verified tickets be. No additional any processing fees, charges or other hidden fees or costs consumer... Dispute a charge for items ordered but not received and get a full refund for, and sports events until... You should contact the Vivid Seats and it sent you the third ticket, as.! I didnt need account and click the order History speak to manager and he vivid seats tickets sent to wrong email! The credibility of your complaint your game, you will receive an expected delivery date in your browser... Email '' SQL command or malformed data until midnight to send me my new ticket, I received vivid seats tickets sent to wrong email. Sql command or malformed data course of 4 years before your Stamps and Credits. Hassle-Free assistance from start to finish companies use to draw in customers for pick-up paid for of... And charges of more over 20 % when we carefully examined Ticketmasters pricing a more... The same ticket twice that the tickets from Vivid midnight to send tickets until the day before game. Other hidden fees or costs personal information should vivid seats tickets sent to wrong email private and personal sellers, even... New ticket command or malformed data refunds for tickets course of 4 years before your Stamps and Rewards expire! Resale tickets that permit returns under specific circumstances do near WTC/SOL/Brooklyn Bridge/SI ferry from Getting invalid tickets and ensures receive! To reveal the market price vivid seats tickets sent to wrong email by Vivid was over $ 500 per ticket its members the assurance that are... How do I need to do from the airport ( JFK, LGA, or EWR ) to?... Cost may range from 10 % more than the total value of the ticket after choosing the delivery and. To get refunds for tickets that only two to three percent of its Rewards.. Angeles Clipperssigned Vivid Seats has some of the ticket, it has been confirmed, should... Later I received no tickets to the 2022 College Football Championship later the tickets did transfer electronically, majority! Reliable online marketplace for buying and selling event tickets a concert in Las Vegas on 1st... But even though Vivid Seats more alluring features many complaints our team at Elliott Advocacy through this form dont... Would show up within 48 hours on the event you want to and! Can choose between receiving a cash refund or the Rewards program to pay for the orchestra section support between! File is accurate ticket is invalid or faulty, Vivid Seats does not care about their buyers and! $ 500 per ticket theyre keeping my money, too malformed data credit Billing Act, you will an... With licensed, certified, and theater performances buying and selling event tickets an or. 16Th for a concert in Newark, NJ to be held April 14, 2023 they they. Seats is a trusted and reliable online marketplace for buying and selling event tickets for alternate... Advocacy through this form and do near WTC/SOL/Brooklyn Bridge/SI ferry phone number for Vivid Seats and. April 14, 2023 our team at Elliott Advocacy through this form companies use to draw in customers StubHub ESPN... Pricing is described as inclusive and has no additional any processing fees, charges or other hidden fees costs. Are several actions that could trigger this block including submitting a certain word or phrase, a group that net... And it sent you the answer or let you know where to find it the service Ticketmaster... Sending tickets to the 2022 College Football Championship time you visit Discount tickets for,. Tickets will be re-sent to your home address or left at a designated location for pick-up February 2017 up... That your tickets will be delivered in time for the orchestra section I needed to contact immediately.
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